Last updated: April 18, 2026
Tech Angels ("we", "us", "our") operates tech-angels.ca and provides appliance repair and extended warranty services in Metro Vancouver, British Columbia. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
1. Information We Collect
We only collect the information we need to book a service call, complete a repair, issue a warranty, or respond to you.
Information you give us
- Name, phone number, email address, and service address when you book a repair or request a quote.
- Appliance brand, model, and description of the problem.
- Payment details (processed by our payment providers — we do not store full card numbers on our servers).
- Messages you send us through contact forms, email, SMS, or phone.
Information collected automatically
- Basic analytics about your visit (pages viewed, referring site, approximate location, device and browser type) collected through cookies and similar technologies.
- IP address and technical log data needed to operate the website securely.
2. How We Use Your Information
- To schedule and dispatch technicians and complete the service you requested.
- To send quotes, invoices, appointment confirmations, and service reminders.
- To honour warranty claims and keep a service history for your appliances.
- To process payments and prevent fraud.
- To reply to inquiries, reviews, and customer support questions.
- To improve our website and services, and to measure the effectiveness of our marketing.
- To meet legal, tax, accounting, and regulatory obligations.
We do not sell your personal information.
3. Sharing With Third Parties
We share personal information only with service providers who help us run the business, and only for the purposes described above. These include:
- Payment processors (for example, Stripe) to handle card and warranty payments.
- Email and SMS providers to send appointment confirmations and receipts.
- Hosting, analytics, and security providers that operate this website.
- Parts suppliers and manufacturers when a repair requires ordering a specific component for your appliance.
We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of our customers, staff, or the public.
4. Cookies and Analytics
Our site uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings; blocking some cookies may affect how parts of the site work. We may use analytics tools such as Google Analytics to produce aggregated reports about site usage.
5. How Long We Keep Your Information
We keep personal information only as long as needed for the purposes described in this policy, to honour warranties, and to meet legal and accounting requirements. When information is no longer needed, we securely delete or anonymize it.
6. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect personal information — including encrypted connections (HTTPS), access controls, and secure payment processing. No system is perfectly secure, but we work to prevent unauthorized access, loss, or misuse of the information in our care.
7. Your Choices and Rights
Subject to Canadian privacy law, you have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Withdraw consent to marketing communications at any time by replying "STOP" to a text message, using the unsubscribe link in an email, or contacting us directly.
- Ask us to delete information we no longer need to keep.
To make a request, contact us using the details below. We may need to verify your identity before acting on your request.
8. Children's Privacy
Our services are directed to homeowners and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Third-Party Links
Our site may link to third-party websites (for example, manufacturer warranty pages or review sites). This Privacy Policy does not apply to those sites — please review the privacy policies of any site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes will be highlighted on our website.
11. Contact Us
If you have a question, concern, or request about your privacy, contact us:
- Tech Angels Appliance Repair
- Phone: (604) 265 3565
- Email: info@tech-angels.ca
- Service area: Metro Vancouver, British Columbia, Canada